Copyright 2001 Thomson Brook Estate, Donnybrook. All rights reserved. Privacy Policy.


PRIVACY STATEMENT

This privacy statement discloses the privacy practices for Thomson Brook Estate.

Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by 3rd parties.

This web site has agreed to notify you of:

  1. What personally identifiable information of yours or third party personally identification is collected from you through the web site
  2. The organization collecting the information
  3. How the information is used
  4. With whom the information may be shared
  5. What choices are available to you regarding collection, use and distribution of the information
  6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Thomson Brook Estate control
  7. How you can correct any inaccuracies in the information.

Information Collection and Use Thomson Brook Estate is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Registration
No registration is required in order to use this website.

Ordering
We request information from the user on our order form. Here a user must provide contact information (like name and delivery address) and additional deliveries details.
This information is used for billing purposes to verify the customer is of legal age, and to fill customers' orders.
If we have trouble processing an order, this contact information is used to get in touch with the user. This information is taken in a secure area, is encrypted for our customers' protection, and is not sold or shared with anyone else under any circumstances.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. If at any time you should wish to unsubscribe, simply send an email to our friendly Customer Care representatives with your request and the account name you used to create your account.

Surveys & Contests From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose information. Information requested may include contact information (such as name and delivery address), and demographic information (such as post code, age level).

Contact information will be used to notify the winners and award prizes. This information may be used for marketing opportunities by Thomson Brook if authorized by the registrant, and will also be used for purposes of monitoring or improving the use and satisfaction of this site.

Security
All of our users' information, like the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. If one of these people leaves their workstation, they are required to lock their station until they return. Furthermore, ALL employees are kept up to date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance of keeping our customers' information secure and safe at all times.

If you have any questions about the security at our website, you can send an email to thomsonbrookwines@bigpond.com.au.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we may disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.

Users will have a choice as to whether or not we use their information in this new manner. We will use information in accordance with the privacy policy under which the information was collected.

Preventing Underage Purchases:

AN ADULT SIGNATURE IS REQUIRED BY LAW FOR ALL DELIVERIES!

If no one is available to receive the package, a subsequent attempt to deliver will be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If subsequent attempts are unsuccessful, your order will be returned to the logistics center it originally shipped from. Thomson Brook recognizes and complies with all federal, state, and local laws regarding sale of alcohol to minors.

  1. We clearly state throughout the website that no purchase may be made by anyone under 18 years of age.
  2. The customer must provide, under penalty of perjury, a date of birth that verifies age when creating an account with Thomson Brook.
  3. All shipments require an adult signature; proof of age will be verified by delivery carrier. No deliveries will be made to a visibly intoxicated person.

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